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CTEK Assist helps you with everyday questions for your 12v/24v or EV Chargers and includes product information, a product selector tool, troubleshooting, user manuals, compatible accessories and much more.
It draws on CTEK’s knowledge and documentation to point you in the right direction—fast.
CTEK Assist for CS ONE (Gen 1 & 2)
The CTEK app behaves strange or shows incorrect information.
Log out and back into the app. This establishes a new connection to the Backend.
Disconnect the CS ONE from mains.
3. Check that your phone is fully updated.Re-install the app and make sure it’s the latest version.
Close the CTEK app and restart your phone.
Connect your charger to mains.