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CTEK Assist for CS ONE (Gen 1 & 2)

CTEK Assist helps you with everyday questions for your 12v/24v or EV Chargers and includes product information, a product selector tool, troubleshooting, user manuals, compatible accessories and much more. It draws on CTEK’s knowledge and documentation to point you in the right direction—fast.

I cannot add my CS One in the CTEK App

  1. Check that your phone is fully updated.​

  2. Check that you have the latest app version installed on your phone.​

  3. Close the CTEK app and restart your phone.​

  4. Make sure Bluetooth is activated on the phone and that the devices are in range.​

  5. Make sure the phone isn’t already paired with the charger in the phones Bluetooth settings. (Pairing should performed through the app only)​

  6. Connect the charger to mains and observe that 2 blue LED’s are lit in intervals.​

  7. Open the app.

  8. Press the ”+” button and follow the instructions to add the charger to your phone and account.​

Please note, if your device already has a user paired with it, reach out to CTEK Support with the device serial number and we'll assist.

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